Privacy Policy — tbd22 Casino

1 Data We Collect

tbd22 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and in some cases from third-party sources such as payment providers and identity-verification agencies. The categories of personal data we collect include the following:

1.1 Registration & Identity Data

When you create a tbd22 account, we collect information necessary to establish and manage your player profile. This includes your full legal name, date of birth, residential address (including city — for example Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This data is used to verify your identity, communicate with you, and fulfil our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

As part of the KYC process, tbd22 may request copies of government-issued identification documents, such as your National Identity Card (NID), passport, or driving licence, and a recent proof of address such as a bank statement or utility bill. These documents are handled with strict confidentiality and used solely for identity verification and fraud-prevention purposes.

1.3 Financial & Transaction Data

tbd22 collects information related to deposits, withdrawals, and betting activity on the platform. This includes transaction amounts in Bangladeshi Taka (৳), payment method identifiers (such as the registered bKash, Nagad, or Rocket mobile number), transaction timestamps, and account balance history. We do not store full payment account credentials on our servers.

1.4 Technical & Usage Data

When you visit tbd22.app, we automatically collect certain technical data including your IP address, browser type and version, device type and operating system, referring URL, pages visited on the tbd22 platform, session duration, and click-stream data. This information helps us maintain platform security, analyse usage patterns, and improve the player experience.

1.5 Communications Data

If you contact our support team by email, live chat, or any other channel, we retain a record of that correspondence, including the content of messages and any attachments, for the purpose of resolving your query and maintaining service quality records.

2 How We Use Your Data

tbd22 processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are described below.

2.1 Marketing Communications

tbd22 may send you promotional emails, SMS notifications, or on-platform messages about bonuses, new game launches, seasonal promotions (such as Eid specials or BPL cricket offers), and platform updates — but only where you have given your explicit consent to receive such communications during registration or through your account preferences. You may withdraw consent and opt out of marketing communications at any time by contacting [email protected] or updating your account notification settings.

2.2 Automated Decision-Making

tbd22 uses automated systems for certain fraud-detection and responsible gaming monitoring processes. Where an automated process results in a material decision affecting your account (for example, a temporary account restriction), you have the right to request a manual review by a member of our team. Please contact [email protected] to initiate such a review.

3 Data Sharing & Third Parties

tbd22 does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. We share your data only with the following categories of recipients, and only to the extent necessary to deliver our services or meet our legal obligations:

3.1 Payment Service Providers

To process deposits and withdrawals in Bangladeshi Taka (৳), tbd22 shares relevant transaction data with approved payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank. These providers receive only the data required to execute the transaction and are contractually prohibited from using that data for any other purpose.

3.2 Game Providers

The games available on the tbd22 platform are supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. When you play a game, certain technical and account data (such as a pseudonymised player ID and session token) is shared with the relevant provider to enable gameplay. Game providers do not receive your full name, payment details, or contact information.

3.3 Identity Verification Providers

To meet KYC and anti-money-laundering (AML) obligations, tbd22 may share identity data with third-party verification agencies. These agencies are engaged as data processors under strict contractual terms and are permitted to use your data only for the verification services they provide to tbd22.

3.4 Legal & Regulatory Authorities

tbd22 may disclose your personal data to law-enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or in connection with the investigation of suspected fraud, money laundering, or other illegal activity. Where permitted by law, tbd22 will notify you of any such disclosure.

3.5 Business Transfers

In the event that tbd22 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players by email prior to any such transfer and will ensure that the receiving party is bound by data protection obligations no less stringent than those in this Privacy Policy.

4 Cookies & Tracking

tbd22 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow us to recognise your browser, remember your preferences, maintain your login session, and analyse how players interact with the tbd22 platform.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the tbd22 platform to function and cannot be disabled. They include session cookies that maintain your logged-in state, security tokens, and load-balancing identifiers.
• Functional Cookies: These cookies remember your preferences — such as language settings and display options — to personalise your experience on the tbd22 platform.
• Analytics Cookies: tbd22 uses analytics cookies to understand how players navigate the platform, which games are most popular, and where performance improvements can be made. Analytics data is aggregated and does not identify you personally.
• Security Cookies: These cookies support our fraud-detection and responsible gaming monitoring systems by flagging unusual patterns of behaviour that may indicate account compromise or problem gambling.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse or delete cookies. However, please note that disabling strictly necessary cookies will prevent you from accessing certain features of the tbd22 platform, including your account and payment services. Disabling other categories of cookies will not prevent you from using the platform but may affect the quality of your experience.

4.3 No Cross-Site Tracking

tbd22 does not use cookies or tracking pixels to follow your activity across unrelated third-party websites. Our tracking technologies are confined to the tbd22.app domain and any directly affiliated sub-domains.

5 Data Security

tbd22 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include the following:

• SSL/TLS Encryption: All data in transit between your device and the tbd22 platform is encrypted using SSL/TLS protocols. Our website operates exclusively over HTTPS.
• Encrypted Data Storage: Sensitive personal data — including identity documents and financial records — is stored in encrypted form on secured servers. Access to these systems is restricted to authorised tbd22 personnel only.
• Access Controls: tbd22 operates strict role-based access controls, ensuring that employees can only access personal data that is necessary for their specific job function. All internal access to personal data is logged and subject to audit.
• Password Hashing: Player account passwords are never stored in plain text. Passwords are hashed using industry-standard one-way cryptographic algorithms before storage.
• Regular Security Audits: tbd22 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our platform infrastructure.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, tbd22 will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident.

6 Data Retention

tbd22 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon the expiry of the applicable retention period, tbd22 will securely delete or anonymise your personal data. Anonymised data — data from which all identifying information has been irreversibly removed — may be retained for longer periods for statistical and analytical purposes without restriction.

7 Your Privacy Rights

As a tbd22 player whose personal data we process, you hold a number of rights in respect of that data. tbd22 is committed to honouring these rights and will respond to all valid requests promptly. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request.

7.1 Right of Access

You have the right to request a copy of the personal data that tbd22 holds about you. tbd22 will provide this information in a structured, commonly used format within a reasonable timeframe. We may request that you verify your identity before fulfilling an access request to prevent unauthorised disclosure.

7.2 Right to Rectification

If any personal data that tbd22 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Where possible, you may also update certain account details directly through your tbd22 player account settings.

7.3 Right to Erasure

In certain circumstances, you have the right to request that tbd22 delete the personal data we hold about you. Please note that this right is not absolute — tbd22 may be required to retain certain data to fulfil legal and regulatory obligations (such as AML record-keeping requirements), and erasure requests cannot be fulfilled in respect of data that we are legally obliged to retain.

7.4 Right to Restrict Processing

You may request that tbd22 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interest, pending tbd22's verification of whether its legitimate grounds override yours.

7.5 Right to Object

You have the right to object to the processing of your personal data where that processing is based on tbd22's legitimate interests. You also have an unconditional right to object at any time to the use of your data for direct marketing purposes. Following a valid objection to marketing, tbd22 will cease processing your data for that purpose without delay.

7.6 Right to Data Portability

Where tbd22 processes your personal data by automated means on the basis of your consent or in performance of a contract, you have the right to receive that data in a structured, machine-readable format and to request that it be transmitted to another data controller where technically feasible.

8 Policy Updates & Contact

8.1 Changes to This Privacy Policy

tbd22 may update this Privacy Policy from time to time to reflect changes in our data-processing practices, the services we offer, or applicable law. When material changes are made, we will notify registered players by email to the address associated with their tbd22 account and post a notice on the tbd22 platform at least 14 days before the changes take effect. The "Last Updated" date at the top of this policy will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how tbd22 protects your data.

8.2 Contact Our Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or about how tbd22 handles your personal data, please contact our privacy team using the details below. Our support team is available 24 hours a day, 7 days a week, in English, and will acknowledge your query within one business day (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy queries: "Privacy Policy — [Your Query Topic]"
• Response time: Within 30 days for formal rights requests; within 1 business day for general queries
• Operating hours: 24/7 — BST (UTC+6)

8.3 Children's Privacy

The tbd22 platform is strictly for players aged 18 years and above. tbd22 does not knowingly collect or process personal data from individuals under the age of 18. If we become aware that personal data has been collected from an individual under 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered a tbd22 account should contact [email protected] immediately.